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TsooRad is a blog for John Weber. John is a Skype for Business MVP (2015-2016) - before that, a Lync Server MVP (2010-2014). My day job is titled "Technical Lead, MS UC" - I work with an awesome group of people at CDW, LLC. I’ve been at this gig in one fashion or another since 1988 - starting with desktops (remember Z-248’s?) and now I am in Portland, Oregon. I focus on collaboration and infrastructure. This means Exchange of all flavors, Skype, LCS/OCS/Lync, Windows, business process, and learning new stuff. I have a variety of interests - some of which may rear their ugly head in this forum. I have a variety of certifications dating back to Novell CNE and working up through the Microsoft MCP stack to MCITP multiple times. FWIW, I am on my third career - ex-USMC, retired US Army. I have a fancy MBA. One of these days, I intend to start teaching. The opinions expressed on this blog are mine and mine alone.

2015/05/07

SfB/Lync audio failures

 

Adios Audio!

The Issue

I don’t know about anyone else, but I have noticed that since I ran updates into my Windows 8.1 laptop the other week, my audio on my laptop has failed completely at least twice.  Today it quit very annoyingly right before I tried to make a Skype call.  Right off, I thought I had a device (headset) failure, or a mute button pushed, or something like that.  But no.

When this happens, ALL audio is gone.  Not just SfB/Lync.  System sounds, dings, dongs, and other helpful bleeps are simply not happening.  This is a Windows 8.1 operating system thing.

I have a Lenovo T530.  But, some google-fu and some University of Bing show that this is not just my Lenovo.

http://www.lmgtfy.com/?q=windows+8.1+audio+not+working

http://www.bing.com/search?FORM=UWDFTU&PC=SK2F&q=windows+8.1+audio+not+working&src=IE-TopResult&conversationid=

How to fix this? 

Well, rebooting did not seem to work.  But this did:

Start services.msc, go to Windows Audio Endpoint Builder, and restart it.  This will prompt you to accept a restart of the Windows Audio also.  Do that.  On restart, your audio will be back. 

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then

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then

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And you should be good.

Keep in mind that I have now had to do this several times (or at least twice) and while this fixes the issue, the restart does not seem to completely fix the issue, as it has come back at me.

YMMV

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