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TsooRad is a blog for John Weber. John is a (Lync) Communications Server MVP. I’ve been at this gig in one fashion or another since 1988 - starting with desktops (remember Z-248’s?) and now I am in Portland, Oregon. I focus on collaboration and infrastructure. This means Exchange of all flavors, LCS/OCS/Lync, Windows, business process, and learning new stuff. I have a variety of interests - some of which may rear their ugly head in this forum. I have a variety of certifications dating back to Novell CNE and working up through the Microsoft MCP stack to MCITP multiple times. FWIW, I am on my third career - ex-USMC, retired US Army. I have a fancy MBA. One of these days, I intend to start teaching.

2011/04/13

Lync Server Help Desk Resource

Do you support Lync users?  Are you a newbie type and are sort of lost?  Then this is for you!  Also for those who think they are “experts,” because we can always learn something.

This resource is aimed at first-level help desk agents who support Microsoft Lync Server 2010 clients. Note: The .zip file contains both the print documentation and the Help file.

Get it here

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