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TsooRad is a blog for John Weber. John is a Skype for Business MVP (2015-2018) - before that, a Lync Server MVP (2010-2014). My day job is titled "Technical Lead, MS UC" - I work with an awesome group of people at CDW, LLC. I’ve been at this gig in one fashion or another since 1988 - starting with desktops (remember Z-248’s?) and now I am in Portland, Oregon. I focus on collaboration and infrastructure. This means Exchange of all flavors, Skype, LCS/OCS/Lync, Windows, business process, and learning new stuff. I have a variety of interests - some of which may rear their ugly head in this forum. I have a variety of certifications dating back to Novell CNE and working up through the Microsoft MCP stack to MCITP multiple times. FWIW, I am on my third career - ex-USMC, retired US Army. I have a fancy MBA. One of these days, I intend to start teaching. The opinions expressed on this blog are mine and mine alone.

2009/10/28

Users unable to join LM session, MEET NOW button not working, LM functions grayed out.

In the middle of a deployment - an OCS R1 to R2 migration - we noticed that the LM functions were not working.  LM worked for the individual workstations when connecting to a remote session initiated by a federated partner.  The meeting policy at the global level was created, edited, and assigned correctly.

We noticed that we had neglected to run the Web Conferencing validation tests.  We had a tick box on our checklist, we had just overlooked it.  Running the validation wizard revealed that the validation connection checks were failing to successfully contact the MCU on either of the Front End servers.  We double-checked everything, and concluded that everything on the OCS side was correct.

“Aha,” says we.  “Must be a certificate issue.”  Except that we were using good public certificates on all the interfaces for the FE servers.  Bummer.  Except, I then read this blog article.

Oddly, this was so on target it floored me.  I used the solution that changed the usage on the Trusted Root Certificate to “ALL” - voila!  problem resolved.  I don’t know who exactly wrote this, and what follows is a cut ‘n paste and edit of the relevant parts of that blog that fixed my issue. Many thanks to the unknown CSS engineer (Dave) who took the time to write this up.

Event Type:    Error
Event Source:    OCS MCU Infrastructure
Event ID:    61013
User:        N/A
Computer:    OCS1
Description:
The process DataMCUSvc(2596) failed to send health notifications to the MCU factory at https://OCS1.contoso.com:444/LiveServer/MCUFactory/.
Failure occurrences: 3491, since 3/24/2009 10:05:18 PM.

If you run the Web Conferencing validation wizard from the OCS Pool, you may find the following error in the output log:

MCU Type: meeting
URL: https://OCS1.contoso.com:444/LiveServer/MCUFactory/
HTTP Connectivity Error : ReceiveFailure
HTTP Connectivity Error : Receive failure typically indicates that the connection was closed by
the remote host. This can happen if the remote server does not trust the certificate presented by the
Local Server.

HTTP Connectivity Error : Ensure that the certificate of the local server and remote server are both
valid, have not expired, and contain valid subject name. In addition, ensure that the certificate chain
of both Server(s) are valid. Ensure that the certificate chain of the local server is installed
on the remote server and vice-versa. The most up-to date certificate chain that was used to issue
the server certificate must be present.

When you see errors like these, it usually indicates that a certificate-related authentication problem exists with the OCS Pool (or with a particular OCS Front End server).  Most of the time, this turns out to be a problem with the certificate from an issuing Certification Authority.  To troubleshoot this issue, you would typically perform the following steps:

    1. Log in to the affected OCS 2007 Front End server either locally or remotely using Remote Desktops.
    2. If the issuing CA is a Root CA (the top of the list), expand Trusted Root Certification Authorities > Certificates
    1. If the issuing CA is an Intermediate CA (not the top of the list), expand Intermediate Certification Authorities > Certificates
    2. From the list of CA certificates, right click on the certificate and choose Properties
    3. Under the General tab, verify that Enable all purposes for this certificate is selected (or, if Enable only the following purposes is selected, verify that both Server Authentication and Client Authentication are enabled)
    4. Click OK to close the properties of the CA certificate.
    5. If this was an Intermediate CA certificate, repeat steps 6 through 10 until these settings from all certificates in the trusted certification chain are verified
    6. Close the Certificates Management Console (be sure to restart services if you made any changes)

image

Why this occurred on a brand new R2 installation on server 2008 SP2 is beyond me.  The OCS R1 system (on Server 2003 SP2 R2) did not have this issue, but the brand new setup did.  Go figure.

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